A VPN connection will not be established error message error on the client PC. The user can see the An圜onnect profile settings mandate a single local user, but multiple local users are currently logged into your computer. If the user cannot connect with the An圜onnect VPN Client, the issue might be related to an established Remote Desktop Protocol (RDP) session or Fast User Switching enabled on the client PC. Right-click the Cisco An圜onnect VPN Client log, and select Save Log File as An圜onnect.evt.
#VISCOSITY VPN CISCO ANYCONNECT WINDOWS#
The Cisco An圜onnect VPN Client log from the Windows Event Viewer of the client PC:.In order to disable logging, issue no logging enable.Capture the logging output from the console to a text editor and save. Originate an An圜onnect session and ensure that the failure can be reproduced.In order to enable logging on the ASA for auth, WebVPN, Secure Sockets Layer (SSL), and SSL VPN Client (SVC) events, issue these CLI commands:.Let the configuration complete on the screen, then cut-and-paste to a text editor and save. The configuration file from the ASA in order to determine if anything in the configuration causes the connection failure:įrom the console of the ASA, type write net x.x.x.x:ASA-Config.txt where x.x.x.x is the IP address of a TFTP server on the network.įrom the console of the ASA, type show running-config.If you experience connection problems with the An圜onnect client, such as disconnections or the inability to establish an initial connection, obtain these files: Disconnection or Inability to Establish Initial Connection
#VISCOSITY VPN CISCO ANYCONNECT DRIVER#
Refer to An圜onnect: Corrupt Driver Database Issue in order to debug the driver issue.
Obtain the most recent file for the version of the client you want to install. The filename is in this format: anyconnect-win-x.x.xxxx-k9-install-yyyyyyyyyyyyyy.log. If this is an automatic upgrade, this log is in the temp directory of the system: \Documents and Settings\\Local Settings\Temp\ If this is an initial web deploy install, this log is located in the per-user temp directory. If you see errors in the setupapi log file, you can turn up verbosity to 0x2000FFFF. Note: Hidden folders must be made visible in order to see these files. Disconnection or Inability to Establish Initial Connection.Installation and Virtual Adapter Issues.These sections address and provide solutions to the problems: This typical troubleshooting scenario applies to applications that do not work through the Cisco An圜onnect VPN Client for end-users with Microsoft Windows-based computers.
If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on a Cisco Adaptive Security Appliance (ASA) that runs Version 8.x. There are no specific requirements for this document. This document describes a troubleshooting scenario which applies to applications that do not work through the Cisco An圜onnect VPN Client.
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